Here you will find important information about shopping at VOLANS Swimwear GmbH.
1. Conclusion of Contract:
The presentation of VOLANS products in the online shop does not constitute a legally binding offer. By clicking the “Order now with obligation to pay” button, you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of the order follows immediately after sending the order and does not yet constitute acceptance of the contract. We can accept your order by sending an order confirmation by email or by delivering the goods within two days.
2. Right of Withdrawal:
2.1. Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day you take possession of the goods. To exercise your right of withdrawal, you must inform us (VOLANS Swimwear GmbH, Geerenweg 2, 8048 Zurich, Tel: 0041 79 756 73 08, Email: info@volans.ch) of your decision to withdraw from this contract by means of a clear statement sent by post or email. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
2.2. Consequences of Withdrawal
If you withdraw from this contract, we will reimburse you for all payments we have received from you, including the delivery costs, without undue delay and in any event not later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. The customer shall bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
3. Exclusion/Expiration of the Right of Withdrawal:
A right of withdrawal does not exist, among other things, in the case of contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, and it expires prematurely in the case of contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their sealing has been removed after delivery.
4. Voluntary Return Policy up to 14 Days after Receipt of Goods:
In addition to the statutory right of withdrawal described above, we grant you a voluntary return guarantee of a total of 14 days from receipt of the goods. You can also revoke the contract by returning the goods to us within 14 days of receipt (the period begins on the day after receipt of the goods), provided that the goods are complete and in their original packaging, and are in unused and undamaged condition and it is not goods that are made specifically according to customer specifications or clearly tailored to personal needs. Timely dispatch is sufficient to comply with the deadline. The goods must be returned to:
Please note the instructions on your order confirmation regarding the voluntary return policy. The voluntary return guarantee granted under the contract does not affect your statutory rights and claims. In particular, your statutory right of withdrawal and your statutory warranty rights remain unaffected.
5. Delivery:
Deliveries are generally possible within Europe. Items are only sold in household quantities and only to end consumers.
6. Warranty:
If delivered articles have obvious material or manufacturing defects, including transport damage, please report such defects immediately to us or to the employee of the transport service provider who delivers the articles. However, failure to make such a complaint does not have any consequences for your statutory claims. For all defects occurring during the statutory warranty period, the statutory claims for subsequent performance, for removal of defects/replacement delivery and, if the statutory requirements are met, the further claims for reduction or rescission as well as for damages, including compensation for the replacement of the damage instead of performance, as well as for the reimbursement of your futile expenses, apply at your choice.
7. Shipping Costs:
You order from VOLANS Swimwear GmbH free of shipping costs.
8. Payment:
Payment can generally be made via PayPal, credit card (Mastercard, VISA), or paydirekt. Cash discounts are not possible. We reserve the right to offer you only certain payment methods for the requested delivery, for example, to secure our credit risk only those corresponding to the respective creditworthiness.
Payment via PayPal:
You pay directly via your PayPal account. After placing your order, you will be redirected to PayPal and release the order value there. Once our PayPal account has been informed of your authorization, shipping will take place, depending on the delivery time stated for the item. Your PayPal account will be charged the actual invoice amount after deducting any discounts, gift vouchers, etc. At Ware, which is made specifically according to customer specifications or clearly tailored to personal needs, your PayPal account will be charged the actual invoice amount immediately after deducting any discounts, gift vouchers, etc.
Payment by credit card:
You pay directly in the ordering process by entering your credit card details. For this you’ll also need to go through PayPal. Your credit card will be charged the actual invoice amount upon shipment of the goods. For goods made specifically according to customer specifications or clearly tailored to personal needs, your credit card will be charged the actual invoice amount immediately after deducting any discounts, gift vouchers, etc.
9. Prices:
Our prices are in Euros and include statutory value added tax.
10. Retention of Title:
The goods remain the property of VOLANS Swimwear GmbH until full payment has been made.
11. Electronic Communication:
You agree that contractual communication may be conducted electronically.
12. Alternative Dispute Resolution:
We are neither obliged nor prepared to participate in dispute resolution proceedings before a consumer arbitration board.
13. Language of the Contract/Storage of the Order Text:
The conclusion of the contract takes place in German/English. We do not store the order text and it cannot be retrieved after the order process has been completed. However, you can print out your order data immediately after sending the order.
