GENERAL TERMS & CONDITIONS

Here you will find important information regarding shopping at VOLANS Swimwear GmbH.

CONCLUSION OF THE CONTRACT

The presentation of VOLANS products in the online shop does not constitute a legally binding offer. By clicking on the button “Buy now” you place a binding order for the goods contained in the shopping basket. The confirmation  of the order follows immediately after sending the order and does not yet represent a purchase contract. We can accept your order by sending an order confirmation by e-mail or by delivering the goods within two days.

 

REVOCATION INSTRUCTION

RIGHT OF REVOCATION

You have the right to revoke this contract within fourteen days. The revocation period is fourteen days from the day on which you took possession of the goods. In order to exercise the right of withdrawal, you must inform us (VOLANS Swimwear GmbH, Geerenweg 11A, 8048 Zürich, Tel: 0041 79 756 73 08 E-Mail: info@volans.ch) of your decision to withdraw from this contract with a clear declaration by post or e-mail.

In order to comply with the revocation period, it is sufficient that you send us a notification before the expiry of the revocation period.

 

CONSEQUENCES OF THE REVOCATION

If you revoke this agreement, we will refund to you all payments we have received from you, (including delivery charges) immediately and no later than fourteen days from the date we received notice of your revocation of this agreement. We will use the same means of payment for the refund as you used for the original transaction, unless explicitly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund the amount until we have received the goods back or until you have proved that you have returned the goods.

You must return the goods to us immediately and in any case no later than fourteen days after the day on which you notify us of the revocation of this contract. This is true if you dispatch the goods before expiry of the fourteen-day period. You shall only be liable for any loss in value of the goods if such loss in value is due to inappropriate handling of the goods.

 If you want to cancel the contract, please fill out this form and send it back to us: VOLANS Swimwear GmbH, Geerenweg 11 A, 8048 Zurich, Switzerland or by e-mail to info@volans.ch:

 Sample withdrawal form

I/we* hereby revoke the contract concluded by me/us*:

the purchase of the following goods*:

the provision of the following service*:

ordered on*/received on*:

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) only if communicated on paper:

Date

*Delete if not applicable.

 End of the revocation instruction

 

EXCLUSION/EXTINCTION OF THE RIGHT OF REVOCATION:

A right of revocation does not exist for contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer and it expires prematurely for contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.

 

VOLUNTARY RIGHT OF RETURN UP TO 14 DAYS AFTER RECEIPT OF GOODS:

In addition to the statutory right of withdrawal described above, we grant you a voluntary return guarantee of a total of 14 days from receipt of goods. You can also cancel the contract by sending the goods back to us within 14 days after receipt (beginning of the period on the day after receipt of the goods), provided that the goods are complete and in their original packaging, are in an unused and undamaged condition and are not goods that have been specially made to customer specifications or clearly tailored to personal needs. An on time shipping is sufficient to meet the deadline. The product is to be sent back to: Cargocare GmbH c./o. VOLANS Swimwear GmbH, Spinnergasse 1, 6850 Dornbirn, Austria. Please note the instructions on your order confirmation for the voluntary right of return.

 

DELIVERY:

Deliveries are basically possible within Europe. The delivery of articles takes place only in household quantities and only to final consumers.

 

GUARANTEE:

Should delivered articles have obvious material or manufacturing defects, including transport damage, please report them immediately to us or to the employee of the transport service provider who delivers the articles. The omission of this complaint has no consequences for your legal claims. For all defects of the purchased item occurring during the statutory warranty period, the statutory claims for subsequent performance, for rectification of defects/re-delivery and – if the statutory requirements are met – the further claims for reduction or withdrawal as well as compensation for damages, including compensation for the damage instead of performance and compensation for your futile expenses shall apply at your option.

 

SHIPPING COSTS:

At VOLANS Swimwear GmbH you order is free of shipping costs.

 

PAYMENT:

Payment can be made via PayPal & credit card (Mastercard, VISA). There is no possibility to deduct a discount. We reserve the right to offer you only certain payment methods for the requested delivery.

Payment via PayPal

You pay directly via your PayPal account. After submitting your order you will be forwarded to PayPal and will release the order value there. As soon as our PayPal account has been informed about your authorization, the order will be shipped – depending on the delivery time indicated on the item. When shipping goods, your PayPal account will be debited with the actual invoice amount after deduction of any discounts, gift vouchers, etc.. In the case of goods that are specially made to customer specifications or clearly tailored to personal needs, your PayPal account will immediately be debited with the actual invoice amount after deduction of any discounts, gift vouchers, etc..

Payment by credit card

You pay during the ordering process by entering your credit card details. When goods are shipped, your credit card will be charged with the actual invoice amount. In the case of goods that are specially made to customer specifications or clearly tailored to personal needs, your credit card will immediately be charged with the actual invoice amount after deduction of any discounts, gift vouchers, etc..

 

PRICES:

Our prices are in Euro and include the legal value added tax.

 

RETENTION OF TITLE:

The goods remain the property of VOLANS Swimwear GmbH until full payment has been received.

 

ELECTRONIC COMMUNICATION:

You agree that the contract-related communication can take place in electronic form.

 

ALTERNATIVE DISPUTE RESOLUTION:

We are not obligated and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

 

CONTRACT LANGUAGE / STORAGE OF THE ORDER TEXT:

The contract is concluded in German/English. The order text is not stored by us and can no longer be retrieved after completion of the order process. However, you can print out your order data immediately after sending the order.

 

SUPPLIER IDENTIFICATION:

VOLANS Swimwear Ltd.

Geerenweg 11 A

8048 Zurich

Switzerland

Phone: +41 79 756 73 08

E-mail: info@volans.ch

Managing Director: Ivon Blazevic

 

Place of jurisdiction is Zurich

UID No. : CHE-140.691.787